Spa Wellness Etiquette
TERMS & CONDITIONS
TreatmentsOur team of spa and wellness professionals will guide you through your consultations, requirements and treatment program planning to ensure you receive the best desired results.To insure you get the most out of your treatment please turn off your mobile phone prior to the starting time.We advise you to leave all your personal valuables in a safe place. We are not liable for the safety of your valuable items.For massage bookings please leave your own underwear on.During all treatments you will be draped with towels and not fully exposed at any time.For best results we recommend that men be clean shaven (no stubble) prior to any facial treatment
For clients who wish to indulge their senses further, Natural Wellness Nomad has healthy grazing platers and organic wine menu available upon request. Relax and sip on a glass of bubbles or wine whilst enjoying a cheese plate!
Group BookingsFor group bookings, 3 people or greater and spa packages, we require a 50% deposit at time of booking and is non-refundable. All appointments require a Valid Credit card number including expiry and CCV to hold and confirm your booking.No appointment is confirmed unless the Credit Card has been charged and funds approved.
Gift Certificate / VoucherTo redeem your Gift Certificate you must present it at the time of your appointment, and quote it when booking the appointment.Please note not all of our treatments are available every day please call to verify your specific Treatment required.You cannot redeem your Gift Certificate for cash, or use it on a public holiday or Sunday.Gift Certificates cannot be replaced if lost, so please make sure you store it somewhere safe as they are treated as a cash transaction.Gift Vouchers and packages once paid are non-refundable. However all vouchers are fully transferable so if you are unable to use your voucher please feel free to give it to a friend.If have any concerns regarding any treatment please call us to discuss further.Late cancellations or no show for gift voucher bookings will result in your voucher being redeemed in full.
Cancellation PolicyOut of consideration for all our clients, a minimum of 24 hours notice is required to cancel or reschedule an appointment. We will not be able to provide refunds or reschedule your appointment if less notice is given.
Late Arrival PolicyWe request that you arrive and be available 15 minutes prior to your appointment time to allow time to fill out any required paperwork answer any intake questions your therapist may have and set up for your massage service. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late. For this reason, late start time of your appointment time may result in loss of time from your massage so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late start time. In return we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for our late arrival or adjust the service charge accordingly.
PricesWhile we endeavour to keep the web site and price lists up to date, management reserves the right to change treatments and prices from time to time without notice. Natural wellness nomad accepts cash and all major credit cards.
Behaviour PolicyNatural Wellness Nomad provides 100% Professional Therapeutic Massage Therapy services only. Inappropriate behaviour is prohibited. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behaviour exhibited we may also file a report with the local authorities if necessary. Treat your therapist with respect and dignity and you will be treated the same in return. Draping is required.
GratuityGratuity is not included in our regular massage services. You may tip the massage therapist before or after your appointment as a token of gratitude for time spent and the level good service received.
Special Health ConsiderationsYou will be asked to complete a confidential consultation form prior to your treatment. This form helps us to determine the best possible treatment for your individual needs. Some pre-existing conditions may prevent you from having a specific treatment or we may have to adjust your treatment to ensure your well-being. Please answer this form honestly and accurately.In order to protect all our staff and other guests, if you have cold or flu symptoms you may be refused treatment. If you are contagious please be considerate of others and stay at home.Guests with high blood pressure, heart conditions, varicose veins, are pregnant or have health conditions are advised to consult their doctor prior to seeking spa services. At time of booking, please inform us of your medical conditions including pregnancy, as some services may not be suitable.
Minimum AgeWritten parental or guardian permission is required for teens under 17 years of age.
For clients who wish to indulge their senses further, Natural Wellness Nomad has healthy grazing platers and organic wine menu available upon request. Relax and sip on a glass of bubbles or wine whilst enjoying a cheese plate!
Group BookingsFor group bookings, 3 people or greater and spa packages, we require a 50% deposit at time of booking and is non-refundable. All appointments require a Valid Credit card number including expiry and CCV to hold and confirm your booking.No appointment is confirmed unless the Credit Card has been charged and funds approved.
Gift Certificate / VoucherTo redeem your Gift Certificate you must present it at the time of your appointment, and quote it when booking the appointment.Please note not all of our treatments are available every day please call to verify your specific Treatment required.You cannot redeem your Gift Certificate for cash, or use it on a public holiday or Sunday.Gift Certificates cannot be replaced if lost, so please make sure you store it somewhere safe as they are treated as a cash transaction.Gift Vouchers and packages once paid are non-refundable. However all vouchers are fully transferable so if you are unable to use your voucher please feel free to give it to a friend.If have any concerns regarding any treatment please call us to discuss further.Late cancellations or no show for gift voucher bookings will result in your voucher being redeemed in full.
Cancellation PolicyOut of consideration for all our clients, a minimum of 24 hours notice is required to cancel or reschedule an appointment. We will not be able to provide refunds or reschedule your appointment if less notice is given.
Late Arrival PolicyWe request that you arrive and be available 15 minutes prior to your appointment time to allow time to fill out any required paperwork answer any intake questions your therapist may have and set up for your massage service. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late. For this reason, late start time of your appointment time may result in loss of time from your massage so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late start time. In return we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for our late arrival or adjust the service charge accordingly.
PricesWhile we endeavour to keep the web site and price lists up to date, management reserves the right to change treatments and prices from time to time without notice. Natural wellness nomad accepts cash and all major credit cards.
Behaviour PolicyNatural Wellness Nomad provides 100% Professional Therapeutic Massage Therapy services only. Inappropriate behaviour is prohibited. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behaviour exhibited we may also file a report with the local authorities if necessary. Treat your therapist with respect and dignity and you will be treated the same in return. Draping is required.
GratuityGratuity is not included in our regular massage services. You may tip the massage therapist before or after your appointment as a token of gratitude for time spent and the level good service received.
Special Health ConsiderationsYou will be asked to complete a confidential consultation form prior to your treatment. This form helps us to determine the best possible treatment for your individual needs. Some pre-existing conditions may prevent you from having a specific treatment or we may have to adjust your treatment to ensure your well-being. Please answer this form honestly and accurately.In order to protect all our staff and other guests, if you have cold or flu symptoms you may be refused treatment. If you are contagious please be considerate of others and stay at home.Guests with high blood pressure, heart conditions, varicose veins, are pregnant or have health conditions are advised to consult their doctor prior to seeking spa services. At time of booking, please inform us of your medical conditions including pregnancy, as some services may not be suitable.
Minimum AgeWritten parental or guardian permission is required for teens under 17 years of age.